To order artwork from me, click on Art from the menu at the top of this page.

To schedule an appointment with me, please select Services from the menu bar at the top of this page and find the service you're interested in.  Each service page includes my online calendar that displays the appointment times I have available for that kind of appointment.

If you'd like a walkthrough, you can watch the video on 👉🏻 this page 👈🏻

I record all appointments (unless a client requests that we do not record).

You will receive a link to the recording within 24 hours of the completion of the appointment.

From that link, you will be able to download the recording to your own computer.

Recordings expire after 7 days and cannot be recovered, so please download your recording as soon as you receive it.

No.  My online calendar reflects my most current availability.  

I'm not able to provide a waitlist, cancellation list or open up other appointment times.

For Animal Communication, Energy Healing for Pets or Energy Healing for People, I have a limited number of urgent/emergency remote email-based sessions available within 4, 24 or 48 hours.  You can learn more here.

Due to the number of orders I have in queue and the amount of time it takes to complete each individual portrait, it may take up to 4 weeks from the date of purchase for your Energetic Signature Portrait to be completed.

I am not able to answer individual emails with questions regarding ETAs.

If it has been 4 weeks plus one day (or if you'd kindly give me an additional 2-3 days too before reaching out!) from the date you purchased your portrait and you have not seen the email from me with a link to your completed portrait ***AND*** you have thoroughly checked all of your emails (Spam, Junk, Promotions, Flagged, Trash...and searched ALL folders for [email protected]), you can email me and I'll reply with a copy of the email that was sent to you originally. 

Please take all the steps to search your mail before reaching out...I appreciate it so much!  😁✨🎨

When your Energetic Signature Portrait is completed, the email that I send to you will include a link to order a signed fine art print.

You are also invited to order a print separately by clicking here.

Please refer to the Art FAQ page by clicking here:  Art FAQ

Yes.  I offer custom, one-of-a-kind logo design in the style of an Energetic Signature Portrait.

Click here to learn more and purchase.

Yes.  I offer custom, one-of-a-kind tattoo design in the style of an Energetic Signature Portrait.

Click here to learn more and purchase.

I am not available for pre-appointment consultations or emails.

In this time of empowerment, you are responsible for following your own intuition as to whether a session feels right for you.  

There is a lot of information within my website for each type of service I provide.  In addition, there are videos on my YouTube channel, as well as posts and stories on Instagram and other social media accounts that reflect my personality and my approach to my work.

I would love to connect and I thank you for the opportunity to reach your community.

To request an appearance or interview, please visit this page:
Interviews and Appearances

Please beware of imposter accounts and online spam/bot attempts.

I do not solicit services, donations or payments via social media private messaging or offer free readings, discounts, appointments, financial advice, or suggest that you purchase a product, etc.

Please use caution in the online space.  For more, watch this video:  Staying Safe Online

For sessions: I have gift certificates for some of the services I offer.  Click here for more info and to purchase.

For Energetic Signature Portraits:  You can purchase a portrait for someone else.  You provide me with their information after purchase (you'll receive an email with instructions on how to do this after you purchase the portrait).   Alternately, you can purchase a gift certificate/code that your friend/loved one can redeem when they are ready to request their art.  This allows for a more private way for them to receive their sacred artwork.  Click here for Energetic Signature Portrait gift certificates.

I have very limited availability for urgent sessions and only offer them for Animal Communication, Energy Healing for Pets and Energy Healing for People. 

The urgent sessions fully remote with follow-up notes sent via email.  We don't meet via phone or video call. 

You can choose whether you want the session within 4, 24 or 48 hours. 

As these are work-in appointments, there are limited quantities available. 

Click here to check availability and for more information.

I absolutely love communicating with the community and answer as many emails as I can but I would ask your patience and understanding as I am only one individual.  🙏🏻♥️

I am not able to reply to every email I receive.

I interact regularly within each of my social media accounts. 

The best way to reach me outside of that is through the Contact form on this page.

My business communication hours are Tuesday through Thursday 12:00pm EST to 3:00pm EST.  I do not monitor or reply to emails outside of those hours. 

I have lots of information here on my website, so if you are asking a question that already has an answer here, you may not receive a reply from me.

*****

Social Media:

Facebook: heyradiantsouls
Instagram heyradiantsouls
TikTok:  @heyradiantsouls

Telegram: Heather Mays
YouTube:  Heather Mays

When you scheduled your appointment, you received an email confirming your appointment time.  If the type of session you are attending is a phone/video session, the Zoom log-in details are contained in that confirmation email.   

You may choose to join as a video call or as phone-only using the Zoom meeting's dial-in numbers (some people are not comfortable with video sessions).   I am not able to call you directly or offer a connection outside of Zoom.

In addition, you will receive a reminder email with that log-in info approximately 24 hours prior to your appointment time.

I am unable to send appointment log-in details separately, so please monitor your inbox and whitelist my email address to ensure you are receiving your appointment emails.

Note -

For Energy Healing sessions (Quantum Radiance Resonance Healing and Energy Healing for Pets), we do not speak via phone or video.  I connect with you (or your pet's) energy remotely, conduct the session and email my notes and observations to you when the session is complete.

I do not offer Venmo or payment apps or personal checks as a checkout option at this time. 

If your original download link has expired (the links are usually active for 4 weeks), you can request a new link with your portrait file(s) for $25 by clicking here.

First, hello, hi and welcome! 👋🏻 🥰.  I'm so happy that you're here!

The Log In option on my website is for students who have enrolled in specific classes that are hosted here.

There is no other content on my website that is accessed through logging in, signing up or becoming a member.

If you would like to receive my newsletter, you can opt in by providing your info on the the homepage.

Let's get you sorted and squared away!

First, please double-check that the link is correct.  Typos happen and that's ok!

Next, please try to open the link using another browser.  This often resolves the issue. 

(Note - the "hmm we couldn't find that page" edit is usually related to the speed of your internet connection and/or your browser history and cache.  My website is quite image-heavy so that I can showcase examples of my art.  For those with a full browser history, cache or a slower internet speed, this can take pages awhile to load). 

If you've tried all of the above and are still stuck, send me a note through the Contact form above and I'll try my best to get you back on track!

For the online calendar, please try the page in another browser (Chrome, Safari, Firefox).  You may also experience an issue if someone is booking the same time that you are trying to schedule, so you can try to refresh the first page of the appointment and try again.

You can update your billing details here:

https://heathermays.thrivecart.com/updateinfo/

You'll be asked to provide the email address that you used for the purchase and will be provided a private, secure link to update your billing information or contact information.

If you are updating a Payment Plan, please do so prior to the next billing date to prevent delays.